Refund policy

Refund & Replacement Policy

At Primezaar, every item is custom-printed just for you. Because of this, we're unable to accept returns or exchanges for size, color preference, or change of mind. Please check our Size Guide carefully before placing your order.

What's covered:

If your item arrives damaged, misprinted, or defective, we'll replace it free of cost, no extra charge to you.

How to claim a replacement:

Record a clear unboxing video while opening your package. This is mandatory and is the only way we can verify and approve your claim.

Email us at supportprimezaar@gmail.com within 7 days of delivery with your order number, the unboxing video, and clear photos of the defect.

Once verified, we'll reprint and ship your replacement at no additional cost.

Please note:

Claims made after 7 days from the delivery date cannot be processed.

A measurement tolerance of ±0.5 inches is standard for apparel and does not qualify for a replacement.

If a package is damaged while unboxing with scissors or sharp objects, it won't be eligible for a claim unless the unboxing video clearly shows this.

Without the unboxing video, we're unable to verify or approve any claim.

Refunds:

Refunds (instead of replacement) are issued only in rare cases, such as an item lost in transit or a confirmed printing error on our part. Approved refunds are processed to your original payment method within 5–7 business days. Shipping charges are non-refundable unless the issue was caused by us.

Need help?

Reach out to us at supportprimezaar@gmail.com or through our Contact page, we're happy to help.